Ultra Appliance call center agents must access a variety of online resources to provide the information needed by the customer. It also describes how you, as the Ultra Appliance call center agent, can use Oracle Ultra Search to query the company intranet and database. This chapter describes how the Ultra Appliance search administrator, can set up a browser-based search application that enables call center agents to find information for appliances that they support. Customers contact the customer service call center every day to receive technical Help for, and assistance with, an appliance. Ultra Appliance is a retail company that sells and supports hundreds of different appliances from dozens of manufacturers nationwide. The example uses a fictional customer service call center named Ultra Appliance, Inc. It enables you to create a browser-based search application to query data sources. A case study is featured that describes installation and use of Oracle Ultra Search. This chapter provides information about getting started with Oracle Ultra Search.

Oracle ultrasearch